Customer Privacy
Privacy Policy
Last Updated: 5 December 2025
Signify Co., Ltd. (“Signify”, “we”, “us”, or “our”) is committed to protecting the privacy of individuals who visit our websites, request product information, register for demonstrations or events, or use our online services.
This Privacy Policy explains how we collect, use, process, store, and disclose personal information in connection with:
- Lightminds AI
- Lightminds-related services
- SignifyCRM(if linked or cross-used)
By visiting our websites or using our services, you agree to the practices described in this Privacy Policy.
If you do not agree with any part of this Privacy Policy, please discontinue the use of our websites and services.
COLLECTION OF INFORMATION
Personal Information
We may collect personal information when you:
- Request information or product demos
- Subscribe to our application services
- Register for events or training programs
- Contact customer support
- Complete a form or engage with website content
The personal information we may collect includes:
- First Name & Last Name
- Job Title & Organization
- Email Address
- Phone Number
Usage Information (Website)
When you navigate our website, we may collect information using cookies, logs, web beacons, or similar technologies, such as:
- Browser type and language
- IP address
- Pages viewed, links clicked, duration of visit
- Referring or exit pages
These tools do not collect personal information and are used for analytics, security, and website improvement.
Usage Information (Online Services / Cloud Applications)
When you use Lightminds or other Signify cloud services, we automatically collect:
- Browser information (type, version, language)
- IP address and device information
- Username
- Usage details such as login time, modules accessed, actions taken, and performance metrics
This information helps us secure the platform, troubleshoot issues, and improve the service experience.
Customer Support Information
When you contact our support teams, we may collect:
- Username and associated organization
- Support request details
- Logs and diagnostic information
- Communication transcripts (email, phone, chat)
This information ensures your request is handled effectively.
Subscription & Billing Information
When you subscribe or purchase our services:
- Company or business name
- Billing address
- Products and quantities purchased
For online payments, your transaction may be processed by third-party payment providers (e.g., Omise).
We do not store or retain credit card or banking details in our systems.
Customer Data
You may submit data to Lightminds or Signify systems for hosting, processing, or AI interaction (“Customer Data”).
In accordance with the Signify Subscription Agreement:
- We do not access, review, or disclose Customer Data, except when explicitly requested by you for support purposes or when required by law.
- Customer Data remains your property and is processed only according to your instructions
HOW WE USE INFORMATION
We use collected information for the following purposes:
- Providing and maintaining our services
- Internal record keeping
- Supporting your service requests
- Improving product quality, performance, and security
- Billing and payment processing
- Communicating with you about your account, system updates, or maintenance notifications
- Sending information about new features, updates, or offers (with opt-out options)
- Conducting surveys or market research
- Complying with legal obligations or responding to lawful requests by authorities
Communication related to your account, security, or support cases cannot be opted out.
ACCESS, CORRECTION, DELETION OF PERSONAL DATA
We use collected information for the following purposes:
- Access to personal data we hold about you
- Correction of inaccurate or incomplete personal data
- Deletion of personal data no longer required
We will review your request and proceed if no overriding legal or operational obligation requires retention (e.g., bookkeeping, cybersecurity logs, regulatory compliance).
EU Privacy Rights
We use collected information for the following purposes:
- Right to access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to object to processing
- Right to data portability
Requests can be submitted via the contact information in section “Privacy Contact Information”.
We may require identity verification before fulfilling your request.
Location Of DATA
We store data in secure data centers located in:
- Thailand
- Singapore
- United States
Data transmission between data centers is encrypted (SSL/TLS).
Our engineering teams in Thailand manage and monitor automated processes in accordance with strict access controls and security policies.
By using our services, you consent to the transfer and processing of your information in these locations.
DATA RETENTION
We retain information:
- As long as necessary to provide services
- As required for legal, security, or compliance purposes
When no longer needed, personal data will be securely deleted or isolated in backup archives until deletion is possible.
PROTECTION OF YOUR INFORMATION
We implement stringent administrative, technical, and physical measures to protect information, including:
- ISO 27001-aligned security controls
- Hardened server configurations
- Access control and authentication policies
- Encrypted transmission (SSL/TLS)
- Regular vulnerability scanning and monitoring
- Confidentiality agreements for employees and contractors
We never sell or lease your personal information.
We disclose personal information only:
- With your consent
- To comply with a legal obligation
- To protect the safety, rights, or property of users or the public
LINKS TO EXTERNAL WEBSITES
Our websites may contain links to other websites.
Once you leave our website, we do not control the privacy or security practices of external sites.
You should review the Privacy Policy of those websites independently.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically.
The “Last Updated” date at the top of the document indicates the latest revision.
All changes become effective upon publication.
PRIVACY CONTACT INFORMATION
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: email to presales@signify.co.th
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postal mail to Signify Co., Ltd., Unit No 3, 931 Chareon-nakorn Rd., Klongsan District, Bangkok 10600 Thailand